For the second year running, Buick led 19 other mass-market automotive brands in the J.D. Power U.S. Customer Service Index (CSI), which rates automakers based on dealer service satisfaction.
The study measures satisfaction among owners and lessees of one- to five-year-old vehicles in the United States, with a focus on five specific service areas: quality, initiation, advisor, facility, and pick-up, weighted from the most to least important in that order.
“Superior reliability, quality and customer service is core to every model we bring to market,” said Duncan Aldred, vice president of Buick. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”
Buick was featured at the top of the list, ahead of competitors like Volkswagen, GMC, Chevrolet, and Toyota, and well above the mass-market brand average. In fact, GM brands all placed in the top five, while the rest of the American competition filled out the bottom of the list.
In other words, if you’re buying American—heck, even if you’re not—you’ll find no service like the service at Bill Harris Auto Center.