Browsed by
Tag: JD Power US Customer Service Index

Buick Ranks Highest in Dealer Service Satisfaction Study

Buick Ranks Highest in Dealer Service Satisfaction Study

For the second year running, Buick led 19 other mass-market automotive brands in the J.D. Power U.S. Customer Service Index (CSI), which rates automakers based on dealer service satisfaction. The study measures satisfaction among owners and lessees of one- to five-year-old vehicles in the United States, with a focus on five specific service areas: quality, initiation, advisor, facility, and pick-up, weighted from the most to least important in that order. ‚ÄúSuperior reliability, quality and customer service is core to every…

Read More Read More