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Buick Ranks Highest in Dealer Service Satisfaction Study

Buick Ranks Highest in Dealer Service Satisfaction Study

For the second year running, Buick led 19 other mass-market automotive brands in the J.D. Power U.S. Customer Service Index (CSI), which rates automakers based on dealer service satisfaction. The study measures satisfaction among owners and lessees of one- to five-year-old vehicles in the United States, with a focus on five specific service areas: quality, initiation, advisor, facility, and pick-up, weighted from the most to least important in that order. ‚ÄúSuperior reliability, quality and customer service is core to every…

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